Avaya Aura Agent Desktop 6.4 For Mac

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Avaya Aura Agent Desktop 6.0

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Communication and Data Infrastructure

Conferencing
Contact Center
Gateways
Messaging
Telephones and Telephony Software

TASKE Application

This article describes the requirements for the server computer dedicated to running version 8.8 or 8.9 TASKE server applications in conjunction with an Avaya Communication Manager telephone system. If you have a different version of TASKE or telephone system, please refer to Article 10000 for the correct system requirements.

Summary

Note the following before selecting a TASKE server computer and installing the TASKE server applications:

  • The requirements in this article operate on the assumption that the TASKE server computer is dedicated to TASKE server applications.
  • TASKE does not support systems where the server computer is also an Active Directory Server, a Primary Domain Controller (PDC), a Backup Domain Controller (BDC), or an Exchange Server.
  • The TASKE server must have a TCP/IP connection to the Avaya Application Enablement Services (AES) server with version 3.0 or later. The AES server must have Application Enablement (CTI) license with TSAPI Service and Basic TSAPI Right To Use (RTU) licenses for each device which will be monitored
  • Sites using TASKE Agent Skill Management must have an Avaya AES server with version 5.2 or later.
  • Although a desktop computer is acceptable for the TASKE server computer, TASKE recommends using an entry-level server computer. Regardless of the type of computer used, a Microsoft server-level operating system is recommended.
  • TASKE is Enterprise Application Software and as such runs on the TASKE server and requires a user to be logged in in order to function.

The requirements in this article are the recommended configuration for sites with up to 100 agents/extensions. Sites with more than 100 agents/extensions and/or high call volume will need to increase the server computer capabilities.

For more information regarding any of the above points please contact TASKE.

TASKE Server Computer Recommended Configuration

Operating SystemMicrosoft Windows Server 2012 or 2008 (32–bit or 64–bit)
Required SoftwareAvaya Application Enablement (AE) Services TSAPI Windows Client minimumversion 6.1
Microsoft Internet Information Server (IIS) with ASP feature enabled
ProcessorQuad-Core Intel® Xeon® 2.3 GHz or better
RAM8 GB or more
Free Storage Space250 GB or more *
Sound CardOptional for audible alarms
Network InterfaceGigabit Adapter
Input/Output PortUSB port for software lock

*Refer to Article 10007 for more information on how this disk space is used

TASKE Web Portal Requirements

Required SoftwareA web browser supporting Java 8 with JavaScript enabled. View Article 10001 for more information.
Sound CardOptional for audible alarms
NetworkA network connection to the TASKE Server

Avaya For Agents Desktop Overview

TASKE DisplayCentral Requirements

Avaya Aura Agent Desktop

Operating SystemMicrosoft Windows 8 or 7, Server 2012 or 2008 (all 32–bit or 64–bit)
Sound CardOptional for audible alarms
NetworkA network connection to the TASKE Server

TASKE Desktop Requirements

Operating SystemMicrosoft Windows 8 or 7, Server 2012 or 2008 (all 32–bit or 64–bit) or Linux or Mac
Required SoftwareJava 8
Sound CardOptional for audible alarms
NetworkA network connection to the TASKE Server

TASKE Analytics Requirements

Analytics requirements vary depending on the particular configuration chosen, but in general the following items are required.

Operating SystemMicrosoft Windows Server 2012 or 2008 (32–bit or 64–bit)
Software
Microsoft SQL Server 2014, 2012 or 2008 (Express, Standard or Enterprise edition)
Microsoft Internet Information Server (IIS) with ASP feature enabled
NetworkA network connection to the TASKE Server
Aura

TASKE will configure the TASKE ODBC driver. Some options may require the purchase of a TASKE XML Integration license. TASKE Agent-Assist requires TASKE Desktop.

Applies to:
Telephone Systems:
  • Avaya Communication Manager
Tags:

computer • requirement • server